PRIVACY POLICY

Last Updated: [Date]


Moye Academy ("we," "us," or "our") values your privacy. This Privacy Policy describes how we collect, use, and protect your information, especially in compliance with Twilio’s standards for SMS and communication services. By using our services, you agree to this policy.


1. Information We Collect


We collect the following types of information:


a. Personal Information

  • Name, email address, phone number, and other contact details.

  • Account credentials when registering for our services.

  • Payment details (processed securely by third-party providers).


b. Communication Data

  • SMS, calls, and other communication records when interacting with our services via Twilio.

  • Logs of sent/received messages for compliance and troubleshooting.


c. Technical & Usage Data

  • Device information, IP addresses, and browser type.

  • Website and application usage analytics.

2. How We Use Your Information


We use your information to:

  • Send transactional SMS, notifications, and reminders via Twilio.

  • Improve user experience through analytics and feedback.

  • Ensure compliance with regulatory and carrier requirements.

  • Protect against fraud, abuse, and unauthorized access.

3. Twilio Compliance & Messaging Practices


To comply with Twilio’s messaging policies, we ensure:

  • User Consent (Opt-In): You only receive SMS communications if you have opted in via our website, forms, or service interactions.

  • Opt-Out Mechanism: You can unsubscribe at any time by replying

  • STOP to any SMS, and you will no longer receive messages unless you opt back in.

  • Secure Data Handling: All messages processed through Twilio adhere to encryption and compliance measures to protect your privacy.

4. Information Sharing & Third Parties


We do not sell or share your personal data with third parties, except in the following cases:

  • Service Providers: We work with Twilio and other technology partners to deliver communication services.

  • Legal Compliance: If required by law, we may disclose information to authorities.

  • Business Transfers: In case of a merger, sale, or acquisition, your data may be transferred to a new entity.

5. Data Security & Retention


We implement security measures to protect your data, including encryption, access controls, and compliance with industry standards. We retain information only as long as necessary for service delivery, compliance, and legal obligations.

6. Your Rights & Choices


You have the right to:

  • Access, update, or delete your personal data.

  • Withdraw consent for SMS communications at any time.

  • Request details on how your data is processed.

For any privacy-related inquiries, contact us at [Your Contact Email].

7. Changes to This Policy


We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date. Your continued use of our services constitutes acceptance of any modifications.

8. Contact Us


For any questions about this Privacy Policy, please contact us:


Moye Academy

Email: [email protected]

Phone: 618-929-8140

By using our services, you acknowledge and agree to this Privacy Policy.